Slowness for some customers

Incident Report for Nutshell

Resolved

Our team has continued to monitor this issue with no other symptoms. Nutshell is fully responsive and all backlogged email has been synced.

Posted Sep 13, 2019 - 11:00 EDT

Monitoring

At 7:10am ET, a component which runs overnight experienced a problem which caused excess load on some of our infrastructure. This resulted in slowness for about 40% of our customers. This continued for about 15 minutes. As of 7:35am ET, performance has been restored. Email sync was slightly delayed, and should be restored over the next 10 minutes. Sorry for the trouble!

Posted Sep 13, 2019 - 07:44 EDT

This incident affected: Nutshell application.