Intermittent errors loading Nutshell pages

Incident Report for Nutshell

Resolved

This incident has been resolved.
Posted Jul 16, 2019 - 12:14 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 16, 2019 - 11:52 EDT

Update

Mail sync has been temporarily disabled as we continue to address the underlying cause, but Nutshell itself should be mostly usable.
Posted Jul 16, 2019 - 11:30 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 16, 2019 - 11:14 EDT

Update

We are still digging into this issue and narrowing in on the cause. We will post updates as we learn more.
Posted Jul 16, 2019 - 11:00 EDT

Investigating

We are currently investigating this issue.
Posted Jul 16, 2019 - 10:51 EDT
This incident affected: Nutshell application and Inbound email.