Database Issue

Incident Report for Nutshell

Update

We are continuing to monitor for any further issues.

Posted Sep 28, 2026 - 15:34 EDT

Monitoring

We have applied several changes and are seeing improved responses. We are continuing to monitoring the results.

Posted Sep 28, 2026 - 15:32 EDT

Investigating

We've identified an issue with one of our database clusters, which is causing Nutshell to be unavailable for some customers. Our team is actively investigating and the status will be updated as this progresses. Thank you for your patience.

Posted Sep 28, 2026 - 14:49 EDT

This incident affects: Nutshell application, Nutshell Marketing outgoing email, Click-to-call, and Nutshell Intelligence.